1. Occupational limbo, transitional liminality and permanent liminality: new conceptual distinctions;Human Relations,2017
2. Coronavirus crisis and healthcare: learning from a service ecosystem perspective;Journal of Service Theory and Practice,2021
3. Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion;Journal of Service Theory and Practice,2021
4. The impact of coronavirus on business: developing service research agenda for the post-corona world;Journal of Service Theory and Practice,2021
5. Pandemic’s effect on the relationship between lean implementation and services performance;Journal of Service Theory and Practice,2021