1. A framework for investments in support building activities (SBAs): support mechanisms and strategic scenarios
2. Bendoly, E. (2001), “ERP systems and supply chain technologies: a caveat for B2B e‐procurement”, E‐Commerce and Supply Chain Strategies, Vol. 1, Federal Express White Paper series, pp. 23‐31.
3. Critical Issues Affecting an ERP Implementation
4. Conners, E. (1999), “IT vendors feeling the strain”, Financial Review, Vol. 34.
5. Davenport, T. (1998), “Putting the enterprise into the enterprise system”, Harvard Business Review, Vol. 76 No. 4, pp. 121‐31.