Author:
Hansson Jonas,Eriksson Henrik
Abstract
The question of whether an adoption of total quality management (TQM) improves the financial performance has been discussed for several years. Various studies have been conducted to examine the impact of TQM on financial performance, but there is still disagreement concerning the effectiveness of TQM. This paper presents a study of Swedish quality award recipients, which are compared to branch indices and to identified competitors. The comparison concerns the development of different financial performance indicators. The study indicates that the award recipients as a group outperform the branch index and their identified competitors on most of the studied indicators.
Reference26 articles.
1. Allen, R.S. and Kilmann, R.H. (2001), “The role of the reward system for a total quality management based strategy”, Journal of Organizational Change, Vol. 14 No. 2, pp. 110‐31.
2. Bergquist, T.M. and Ramsing, K.D. (1999), “Measuring performance after meeting award criteria”, Quality Progress, Vol. 32 No. 9, pp. 66‐72.
3. Chuan, T.K. and Soon, L.C. (2000), “A detailed trends analysis of national quality awards world‐wide”, Total Quality Management, Vol. 11 No. 8, pp. 1065‐88.
4. Dale, B.G. (1994), Managing Quality, Prentice‐Hall Europe, London.
5. Easton, G.S. and Jarrell, S.L. (1998), “The effects of total quality management on corporate performance: an empirical investigation”, Journal of Business, Vol. 71 No. 2, pp. 253‐307.
Cited by
76 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献