Abstract
The aim of this study is to identify and interpret the critical factors and performance measures of TQM. Based on extensive review of prescriptive, conceptual, practitioner, and empirical literature; we were able to identify seven critical factors and more than 45 performance measures of TQM. A possible sequence for implementation of these factors is then presented.
Subject
Applied Mathematics,Industrial and Manufacturing Engineering,Strategy and Management,Industrial relations,General Decision Sciences
Reference33 articles.
1. Adam, D.A. and Jacobsen, R. (1994), “The financial information content of perceived quality”, Journal of Marketing Research, May, pp. 191‐201.
2. Ahire, S., Golhar, D. and Waller, M. (1996), “Development and validation of TQM implementation constructs”, Decision Sciences, Vol. 27 No. 1, pp. 23‐56.
3. Anderson, J., Rungtusanatham, M. and Schroeder, R. (1994), “A theory of quality management underlying the Deming management method”, Academy of Management Review, Vol. 19, pp. 472‐509.
4. Black, S. and Porter, L. (1996), “Identification of the critical factors of TQM”, Decision Sciences, Vol. 27 No. 1, pp. 1‐21.
5. Castellano, J., Klein, D. and Roehm, H. (1991), “Springing to world class manufacturing”, Management Accounting, March, pp. 40‐4.
Cited by
99 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献