Author:
AbuShanab E.,Pearson J.M.
Abstract
PurposeThe purpose of this research is to investigate the key determinants of the adoption of internet banking in Jordan. The paper also attempts to validate the appropriateness of the Unified Theory of Acceptance and Use of Technology (UTAUT) within the context of internet banking.Design/methodology/approachA questionnaire was developed based on previous work in the areas of technology acceptance and internet banking. The questionnaire was distributed through three banks in Jordan to customers as they enter each bank's main office. Multiple regressions were utilized to evaluate the collected data.FindingsThe results of this study indicate that UTAUT provides a good foundation for future technology acceptance research. The three main predictors relevant to this study (performance expectancy, effort expectancy, and social influence) were significant and explained a significant amount of the variance in predicting a customer's intention to adopt internet banking. The results also indicate that gender moderated the relationships between the three independent variables and the dependent variable (behavioral intention).Research limitations/implicationsThis study did not follow‐up with respondents to determine if they actually adopted internet banking. Therefore, the results do not measure actual adoption.Originality/valueThis study is one of the first to utilize the Unified Theory of Acceptance and Use of Technology (UTAUT) to the technology acceptance domain. It also provides a broader view of the technology acceptance decision in that the study took place in a non‐English speaking culture (Arabic – Jordan).
Subject
General Computer Science,Information Systems
Reference35 articles.
1. Agarwal, R., Sambamurthy, V. and Stair, R.M. (2000), “Research report: the evolving relationship between general and specific computer self‐efficacy – an empirical assessment”, Information Systems Research, Vol. 11 No. 4, pp. 418‐30.
2. Al‐Gahtani, S.S. (2004), “Computer technology acceptance success factors in Saudi Arabia: an exploratory study”, Journal of Global Information Technology Management, Vol. 7 No. 1, pp. 5‐29.
3. Al Sukkar, A. and Hasan, H. (2005), “Toward a model for the acceptance of internet banking in developing countries”, Information Technology for Development, Vol. 11 No. 4, pp. 381‐98.
4. Anderson, J.E., Schwager, P.H. and Kerns, R.L. (2006), “The drivers for acceptance of tablet PCs by faculty in a College of Business”, Journal of Information Systems Education, Vol. 17 No. 4, pp. 429‐40.
5. Awamleh, R., Evans, J. and Mahate, A. (2003), “Internet banking in emergency markets: the case of Jordan – a note”, Journal of Internet Banking and Commerce, Vol. 8 No. 1, available at: www.arraydev.com/commerce/JIBC/articles.htm (accessed 24 February 2004).
Cited by
120 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献