User-centred exploration of m-governance adoption: identifying and analysing determinants

Abstract

Purpose This study tries to examine the factors that influence the adoption of e-governance mobile applications among Indian citizens. In addition, this study aims to analyse the impact of these factors on the adoption process. Design/methodology/approach The study used convenience sampling procedure to collect the data from 431 citizens of India. Confirmatory factor analysis and structural equation modelling techniques were used to assess the validity of scale and test the hypotheses. Findings The finding reveals that the information quality (IQ), perceived usefulness, social influence and government appeal (GA) significantly and positively impacted the attitude of citizen towards the m-governance. In addition, perceived ease of use was not significantly and positively impacted the citizen towards the m-governance. Practical implications This study aims to contribute to the existing literature on m-governance adoption in the developing nation. The study intends to provide insightful information on the factors influencing the adoption of m-governance. Also, this study seeks to make a scholarly contribution and provide practical insights for professionals in the industry and government departments. Originality/value Mobile applications transform the government operations and enhance the efficiency of government service delivery. Although there are numerous benefits of m-government application, but still the adoption rate of m-governance is steady. The study uses technology acceptance model along with incorporated two additional constructs, i.e. IQ and GA, to make model more comprehensive and robust to understand the m-governance adoption intention.