Emotional dissonance in organizations: a conceptualization of consequences, mediators and moderators

Author:

Abraham Rebecca

Abstract

Presents a model conceptualizing the role of emotional dissonance in organizational behavior. Emotional dissonance is a form of person‐role conflict originating from the conflict between expressed and experienced emotions. Viewed within a contingency framework, the effect of emotional dissonance on its direct consequences of job dissatisfaction and emotional exhaustion may vary in their intensity depending on the existence (or lack thereof) of moderators and mediators. The study presents nine propositions hypothesizing the impact of these variables to guide future empirical research. As moderators, high levels of self‐monitoring, social support and trait self‐esteem may reduce the deleterious impact of emotional dissonance on job satisfaction and emotional exhaustion. Alternatively, emotional dissonance may induce job tension and state negative affectivity, and reduce state self‐esteem, which in turn, lead to job dissatisfaction and emotional exhaustion. Theoretical and a few practical implications are discussed.

Publisher

Emerald

Subject

Organizational Behavior and Human Resource Management,Business, Management and Accounting (miscellaneous)

Reference68 articles.

1. Abraham, R. (1997, “Negative affectivity: moderator or mediator of emotional dissonance‐outcome relationships?”, article submitted for publication.

2. Abraham, R. (forthcoming), “Emotional dissonance in organizations: antecedents, consequences, and moderators”, Genetic, Social and General Psychology Monographs.

3. Adelmann, P.K. (1989, “Emotional labour and employee wellbeing”, unpublished doctoral dissertation,University of Michigan, Ann Arbor, MI.

4. Allie, S.M. (1992, “Organizational and personal life stress and the role of moderator variables in the prediction of burnout, performance and serious illness”, unpublished doctoral dissertation, University of Texas, Dallas, TX.

5. Argyris, C. (1957, Personality and Organization, Harper & Row, New York, NY.

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