Insights into the relationship between usability and willingness to use a robot in the future workplaces: Studying the mediating role of trust and the moderating roles of age and STARA

Abstract

Background and aim Human–robot collaboration is the key component of the fourth industrial revolution concept. Workers’ willingness to collaborate with industrial robots is a basic requirement for an efficient and effective interaction. The roles of human-robot trust and technology affinity as mediators in the relationship between robot usability and worker willingness were analyzed in this study. As other critical variables, the mediator roles of Age and STARA were also calculated. Materials and methods This study included 400 workers from a car company who interacted with industrial robots in their daily work activities. After examining the questionnaires’ validity and reliability, the main variables were determined to be willingness to use robots and robot usability. AMOS software also considered human-robot trust and worker technology affinity as mediators. The bootstrapping method was used to evaluate indirect relationships. A set of goodness-of-fit indices were presented to determine the adequacy of the goodness of fit between the proposed model and the data. Results Based on model fit indices, an overall satisfactory model fit was obtained for the direct/indirect relationship between robot usability and worker willingness to use it (with mediating role of human-robot trust). Workers’ age and fear of Smart Technology, Artificial Intelligence, Robotics, and Algorithms (STARA) were identified as moderators in the relationship between usability and willingness. Conclusion Attention to the robot usability and the role of workers’ trust in robots appears to be required to ensure workers’ willingness to use robots and the success of human-robot collaboration in future workplaces. As the workers age and their fear of robots grows, usability can play a larger role in increasing their willingness to put robots to work.