Evaluation of Patients Satisfaction Level and Quality of Life (QOL) Receiving Physical Therapy Care for Musculoskeletal Disorders in Public and Private Hospitals

Abstract

Patients’ satisfaction is the experience of an attitude and effective response that is related to beliefs that the physiotherapy service provided to patient must have adequate component and dimension. Objective: To measure the satisfaction level and quality of life of patients in both public and private hospitals of Faisalabad. Methods: It was a comparative cross-sectional study with sample size of 278. A simple random sampling technique was used to collect data from patients receiving physical therapy care in both the public and private sectors. The outcome measures of the study were the multidimensional "Queen Mary's Satisfaction Survey" and the "SF-36 Questionnaire" to check level of satisfaction and overall QOL. The collected data were then analyzed by SPSS version-22. Results: About 6.5% patients from government and 35% from private hospitals were highly satisfied from the physiotherapy services.46% patients from government and 64% from private reported to have an excellent quality of life. Independent t-test revealed that p value was less than 0.05 for both satisfaction level and quality of life in patients receiving physiotherapy from private and government sectors of Faisalabad. Conclusions: A significant difference was found between quality of life and satisfaction level of patients receiving physiotherapy from private and government hospitals of Faisalabad. Patients of private hospital reported higher level of satisfaction and QOL as compared to the government hospitals.