Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry
Author:
Publisher
Informa UK Limited
Subject
Business, Management and Accounting (miscellaneous)
Link
http://www.tandfonline.com/doi/pdf/10.1080/15332969.2013.770665
Reference42 articles.
1. A Customer Satisfaction Research Prospectus
2. Quality, satisfaction and behavioral intentions
3. Designing Services With Function Analysis
4. Key Factors in Guest Satisfaction
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