Taking Stock and Moving Forward: A Case for Organizational Theories in Service Quality Research-Reference-Cited by-同舟云学术

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Taking Stock and Moving Forward: A Case for Organizational Theories in Service Quality Research

Published:2021-09-21 Issue:3-4 Volume:42 Page:208-233
ISSN:1533-2969
Container-title:Services Marketing Quarterly
language:en
Short-container-title:Services Marketing Quarterly

Author:

Vashishth Abhishek¹,Prasad Manu²,Shenoy Padmavathi³,Mohnot Jitesh⁴

Affiliation:

1. Operations Management & Supply Chain Area, Centre for Supply Chain & Logistics Management, Jindal Global Business School, O.P. Jindal Global University, Sonipat, Haryana, India

2. Organizational Behavior & Human Resource Management Area, Vijay Patil School of Management, DY Patil University, Mumbai, Maharashtra, India

3. Organizational Behavior & Human Resource Management Area, Goa Institute of Management, Goa, India

4. Strategic Management Area, Jindal Global Business School, O.P. Jindal Global University, Haryana, India

Publisher

Informa UK Limited

Subject

Business, Management and Accounting (miscellaneous)

Link

https://www.tandfonline.com/doi/pdf/10.1080/15332969.2021.1976552

Reference105 articles.

1. Relationships between theory-driven empirical research in operations management and other disciplines

2. Verifying alternative measures of the service-quality construct: consistencies and contradictions

3. Impact of Service Quality, Satisfaction and Corporate Image on Loyalty: A Study of a Publicly Traded for-Profit University

4. Self-efficacy: Toward a unifying theory of behavioral change.

5. Firm Resources and Sustained Competitive Advantage

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