Using patient complaints to drive healthcare improvement: a narrative overview-Reference-Cited by-同舟云学术

Using patient complaints to drive healthcare improvement: a narrative overview

Published:2021-08-30 Issue: Volume: Page:1-6
ISSN:2154-8331
Container-title:Hospital Practice
language:en
Short-container-title:Hospital Practice

Author:

Pearce Matthew¹,Wilkins Victoria¹,Chaulk David²

Affiliation:

1. Division of Pediatric Hospital Medicine, Department of Pediatrics, University of Utah School of Medicine, Salt Lake City, UT, USA

2. Division of Pediatric Emergency Medicine, Department of Pediatrics, University of Utah School of Medicine, Salt Lake City, UT, USA

Funder

No funding

Publisher

Informa UK Limited

Subject

General Medicine

Link

https://www.tandfonline.com/doi/pdf/10.1080/21548331.2021.1973279

Reference22 articles.

1. What is patient experience? [Internet]. Rockville (MD): Agency for Healthcare Research and Quality; 2021 June [cited 2021 Jun 25]. Available from: https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html

2. Putting out fires: a qualitative study exploring the use of patient complaints to drive improvement at three academic hospitals

3. Exploring Relationships Between Patient Safety Culture and Patients’ Assessments of Hospital Care

4. A systematic review of evidence on the links between patient experience and clinical safety and effectiveness

5. A multi-perspective exploration of the understanding of patient complaints and their potential for patient safety improvement in general practice

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