Negative Online Reviews and Manager Response: Applying Expectancy Disconfirmation Theory in a CMC Context-Reference-Cited by-同舟云学术

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Negative Online Reviews and Manager Response: Applying Expectancy Disconfirmation Theory in a CMC Context

Published:2022-12-28 Issue: Volume: Page:1-13
ISSN:0893-4215
Container-title:Communication Reports
language:en
Short-container-title:Communication Reports

Author:

Rathjens Bobbie^ORCID,Van Der Heide Brandon^ORCID,Pham Duy^ORCID,Earle Kelsey^ORCID,Ulusoy Ezgi^ORCID,Mason Adam J.^ORCID,Zhang Yidi^ORCID,Bredland Andrew^ORCID

Publisher

Informa UK Limited

Subject

Linguistics and Language,Language and Linguistics,Communication,Education

Link

https://www.tandfonline.com/doi/pdf/10.1080/08934215.2022.2154815

Reference29 articles.

1. Whose online reviews to trust? Understanding reviewer trustworthiness and its impact on business

2. AN EMPIRICAL TEST OF A MODEL OF RESISTANCE TO PERSUASION

3. The Role of User-Generated Content in Tourists' Travel Planning Behavior

4. Organizational Responses to Customer Complaints: What Works and What Doesn’t

5. “We(b)care”

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Impact of customers' needs on online information search of upscale restaurant attributes and customer satisfaction;British Food Journal;2023-11-21

2. Job seekers satisfy or dissatisfy with the existing electronic recruitment: A theoretical and empirical investigation;Cogent Business & Management;2023-11-12

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