Correlates of justice encounter in service recovery and word-of-mouth publicity
Author:
Affiliation:
1. Department of Marketing, University of Port Harcourt, Port Harcourt, Nigeria
2. Department of Mathematics and Computer Science, University of Maryland, Eastern Shore, MD, USA
3. Department of Marketing, Abia State University, Okigwe, Nigeria
Publisher
Informa UK Limited
Subject
Marketing,Management Science and Operations Research,Organizational Behavior and Human Resource Management,Strategy and Management,Business, Management and Accounting (miscellaneous),Accounting,Business and International Management
Link
https://www.cogentoa.com/article/10.1080/23311975.2016.1179613.pdf
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4. Upper echelon theory (UET)
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