Correlates of justice encounter in service recovery and word-of-mouth publicity-Reference-Cited by-同舟云学术

Correlates of justice encounter in service recovery and word-of-mouth publicity

Published:2016-05-17 Issue:1 Volume:3 Page:1179613
ISSN:2331-1975
Container-title:Cogent Business & Management
language:en
Short-container-title:Cogent Business & Management

Author:

Awa Hart O.¹,Ukoha Ojiabo²,Ogwo Ogwo E.³

Affiliation:

1. Department of Marketing, University of Port Harcourt, Port Harcourt, Nigeria

2. Department of Mathematics and Computer Science, University of Maryland, Eastern Shore, MD, USA

3. Department of Marketing, Abia State University, Okigwe, Nigeria

Publisher

Informa UK Limited

Subject

Marketing,Management Science and Operations Research,Organizational Behavior and Human Resource Management,Strategy and Management,Business, Management and Accounting (miscellaneous),Accounting,Business and International Management

Link

https://www.cogentoa.com/article/10.1080/23311975.2016.1179613.pdf

Reference106 articles.

1. Towards an understanding of inequity.

2. From Disgust to Delight

3. Role of Product-Related Conversations in the Diffusion of a New Product

4. Upper echelon theory (UET)

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