Conversation Analysis and Telephone Helplines for Health and Illness: A Narrative Review
Author:
Affiliation:
1. Division of Psychology & Language Sciences, University College London, United Kingdom
2. Faculty of Medicine, University of Southampton, United Kingdom
Publisher
Informa UK Limited
Link
https://www.tandfonline.com/doi/pdf/10.1080/08351813.2019.1631035
Reference52 articles.
1. “Lovely”: turn-initial high-grade assessments in telephone closings
2. Applied Conversation Analysis
3. Baker, C., Emmison, M., & Firth, A. (2005). In C. Baker, M. Emmison, & A. Firth (Eds.), Calling for help. Amsterdam, The Netherlands: John Benjamins.
4. The Pivot Point between Problem Presentation and Advice in a Health Helpline Service
5. Avoiding giving advice in telephone counselling for children and young people
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