A gap analysis model for improving airport service quality
Author:
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
http://www.tandfonline.com/doi/pdf/10.1080/14783363.2011.611326
Reference36 articles.
1. Service quality strategy implementation: a model and the case of the Algarve hotel industry
2. Building an integrated model of future complaint intentions: The case of Taoyuan International Airport
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4. Benchmarking and quality improvement
5. Customer satisfaction index and its role in quality management
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