The influence of service quality on customer satisfaction and loyalty in B2B technology service industry-Reference-Cited by-同舟云学术

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The influence of service quality on customer satisfaction and loyalty in B2B technology service industry

Published:2017-09-10 Issue:13-14 Volume:30 Page:1449-1465
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Huang Ping-Lung¹^ORCID,Lee Bruce C.Y.²,Chen Ching-Chin³

Affiliation:

1. Graduate Institute of Business Administration, Fu Jen Catholic University, New Taipei, Taiwan

2. Department of Finance and International Business, Fu Jen Catholic University, New Taipei, Taiwan

3. Department of Certification and Business Enhancement, SGS Taiwan, New Taipei, Taiwan

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2017.1372184

Reference63 articles.

1. Mobile SERVQUAL

2. Correlates of customer loyalty to their bank: a case study in Nigeria

3. A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

4. Service quality and satisfaction – the moderating role of value

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