Quality certification systems and their impact on employee satisfaction in services with high levels of customer contact
Author:
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
http://www.tandfonline.com/doi/pdf/10.1080/14783363.2010.529640
Reference58 articles.
1. An international study of quality improvement approach and firm performance
2. The role of top management commitment in quality management: an empirical analysis of the auto parts industry
3. A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings
4. Customer Satisfaction in Virtual Environments: A Study of Online Investing
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