Measuring Patient Experience: Concepts and Methods

Author:

Ahmed Faraz,Burt Jenni,Roland Martin

Publisher

Springer Science and Business Media LLC

Reference55 articles.

1. Department of Health. The NHS outcomes framework 2013/14. London: Department of Health; 2012.

2. Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century. Washington, DC: National Academy Press; 2001.

3. Maxwell RJ. Dimensions of quality revisited: from thought to action. Qual Health Care. 1992;1(3):171–7.

4. Donabedian A. The quality of care: how can it be assessed? JAMA. 1988;260(12):1743–8. doi: 10.1001/jama.1988.03410120089033 .

5. Council of Europe. Recommendation on development and implementation of quality improvement systems (QIS) in health care and explanatory memorandum (41st meeting, 24–26 June). Strasbourg: Council of Europe; 1997.

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