Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness
Author:
Funder
Đại học Kinh tế Thành phố Hồ Chí Minh
Publisher
Springer Science and Business Media LLC
Link
https://link.springer.com/content/pdf/10.1007/s11628-024-00565-z.pdf
Reference74 articles.
1. Al-Hawari MA, Bani-Melhem S, Quratulain S (2020) Do frontline employees cope effectively with abusive supervision and customer incivility? Testing the effect of employee resilience. J Bus Psychol 35:223–240. https://doi.org/10.1007/S10869-019-09621-2
2. Al-Zyoud MF, Mert İS (2019) Does employees’ psychological capital buffer the negative effects of incivility? EuroMed J Bus 14:239–250. https://doi.org/10.1108/EMJB-03-2018-0021
3. Andersson LM, Pearson CM (1999) Tit for tat? The spiraling effect of incivility in the workplace. Acad Manage Rev 24:452–471. https://doi.org/10.5465/AMR.1999.2202131
4. Arasli H, Hejraty NB, Abubakar AM (2018) Workplace incivility as a moderator of the relationships between polychronicity and job outcomes. Int J Contemp Hosp Manag 30:1245–1272. https://doi.org/10.1108/IJCHM-12-2016-0655
5. Arnold K (2021) “Treat me with respect”: weary airline workers beg passengers to stay calm during holiday travel. The Dallas Morning News, Dallas
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