Differential Effect of Patient- and Provider-Level Factors on Patient Satisfaction Scores in Academic General Internal Medicine Clinics

Author:

Dawson Aprill Z.,Hawks Laura,Walker Rebekah J.,Egede Leonard E.ORCID

Funder

National Institute of Diabetes and Digestive and Kidney Diseases

National Institute on Minority Health and Health Disparities

American Diabetes Association

Publisher

Springer Science and Business Media LLC

Subject

Internal Medicine

Reference30 articles.

1. Fenton JJ, Jerant A, Kravitz RL, et al. Reliability of Physician-Level Measures of Patient Experience in Primary Care. J Gen Intern Med. 2017;32(12):1323-1329.

2. Centers for Medicare and Medicaid Services. The hospital value-based purchasing program. Centers for Medicare and Medicaid Services: Baltimore, MD. 2021. Accessed from: https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/Value-Based-Programs/HVBP/Hospital-Value-Based-Purchasing. Accessed January 29, 2024.

3. Holt JM. Patient Experience in Primary Care: A Systematic Review of CG-CAHPS Surveys. J Patient Exp. 2019;6(2):93-102.

4. Rave N, Geyer M, Reeder B, Ernst J, Goldberg L, Barnard C. Radical systems change. Innovative strategies to improve patient satisfaction. J Ambul Care Manage. 2003;26(2):159–174.

5. Nelson C, Niederberger J. Patient satisfaction surveys: an opportunity for total quality improvement. J Healthcare Manag. 1990;35(3):409-427.

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