1. Bommersbach J et al (2011) Business Process Tailoring – Wie Geschäftsprozesse auf Kunden- und Branchenanforderungen maßgeschneidert warden. Inform Manag Consult 26(4):S21–S28
2. Brabänder E, Davis R (2007) ARIS design platform – getting started with BPM. Springer, London
3. Burlton R (2014) Delivering business strategy through process management. In: vom Brocke J, Rosemann M (eds) Handbook on business process management, vol 2, 2nd edn. Springer, Heidelberg, pp 45–77
4. Chhabra S (2007) Enterprise process maps: a picture paints a thousand words.
http://www.ids-scheer.com/set/6473/ARIS_Expert_Paper-EBPM-Enterprise_Process_Maps_Chhabra_2007-11_en.pdf
. Accessed 11 Dec 2008
5. Dubie D (2004) BPM and ROI.
NetworkWorld.com
,
http://www.networkworld.com/weblogs/management/005640.html
. Accessed 3 June 2008