Conceptualizing Overtrust in Robots: Why Do People Trust a Robot That Previously Failed?
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Publisher
Springer International Publishing
Link
http://link.springer.com/content/pdf/10.1007/978-3-319-59719-5_6
Reference13 articles.
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3. Kim, P. H., Dirks, K. T., Cooper, C. D., & Ferrin, D. L. (2006). When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence-vs. integrity-based trust violation. Organizational Behavior and Human Decision Processes, 99(1), 49-65.
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