Author:
Walsh Gianfranco,Brylla Daniel
Publisher
Springer Science and Business Media LLC
Subject
Management of Technology and Innovation,Marketing,Computer Science Applications,Economics and Econometrics,Business and International Management
Reference82 articles.
1. Ahearne, M., Bhattacharya, C. B., & Gruen, T. (2005). Antecedents and consequences of customer-company identification: expending the role of relationship marketing. Journal of Applied Psychology, 90(3), 574–585.
2. Anderson, E. W. (1998). Customer satisfaction and word of mouth. Journal of Service Research, 1(1), 5–17.
3. Anderson, J. C., & Narus, J. A. (1990). A model of distributor firm and manufacturer firm working partnerships. Journal of Marketing, 54(1), 42–58.
4. Babin, B. J., & Darden, W. R. (1996). Good and bad shopping vibes: spending and patronage satisfaction. Journal of Business Research, 35(3), 201–206.
5. Berry, L. L. (1983). Relationship marketing. In L. L. Berry, G. L. Shostack, & G. Upah (Eds.), Emerging perspectives on services marketing (pp. 25–28). Chicago: American Marketing Association.
Cited by
16 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献