1. Abdullah, F. (2006). Measuring service quality in higher education: HEdPERF versus SERVPERF. Marketing Intelligence & Planning, 24(1), 31–47.
2. Akbaba, A. (2006). Measuring service quality in the hotel industry: A study. International Journal of Hospitality Management, 25, 170–192.
3. Aldlaign, A. H., & Buttle, F. A. (2002). SYSTRA-SQ: A new measure of bank service quality. Industrial Journal of Service Industry Management, 13, 362–381.
4. Alnaser, A., & Almsafir, M. (2014). Service quality dimensions and students satisfaction. Journal of Advanced Social Research, 4, 1–17.
5. Asadi, M., Mirghafoori, H., Arani, Z. S., & Khosravanian, H. (2011). Qualitative performance evaluation of hospitals using DEA, balanced scorecard and SERVQUAL a case study of general hospitals of Yazd. Journal of Shahid Sadoughi University of Medical Sciences, 18(6), 559–569.